Terms & Conditions

Terms & Conditions

SHIPPING POLICY

Please note Canada Post and FedEx Ground Service is not guaranteed to residential homes. In the event that no one is home when Canada Post and FedEx attempts to deliver the package, a notice will be left. Canada Post and FedEx will attempt two other deliveries and if unsuccessful the package will be returned to Corporate Gift Solutions. Additional shipping charges will apply if we are asked to resend the gift again.

Corporate Gift Solutions uses Novex Couriers as the local Greater Vancouver courier company. When delivering to townhouses and detached homes Novex will may leave the gifts at the front door. We advise Novex Couriers to use great care when leaving the basket unattended. If nobody is home and it is determined that it is not safe to leave the basket unattended then delivery will be re-attempted the next day. Novex Couriers charges a service fee for delivery re-attempts. We in turn will charge the customer this fee.

In the event that the shipping address provided by the customer is incomplete or the recipient has relocated and the gift needs to be re-directed, Novex Couriers, Canada Post and FedEx Ground charges a service fee for the re-direct. We in turn will charge the customer this fee. Please ensure your recipient’s address is correct at time of purchase and includes the recipient’s name, street number/name, floor, suite or apt# (& buzzer #), zip code & a phone number. If you wish to cancel the basket you will be responsible for the processing costs and incurred freight costs.

Hospital Delivery: Deliveries to hospitals & hotels cannot be guaranteed. These shipments go to a general receiving department before being routed to the patient’s or guest’s rooms. Sorry, no refunds will be given if the patient / guest checks out or cannot be located.

Corporate Gift Solutions will endeavor to provide you with the best delivery service possible. However, due to circumstances beyond our control, i.e. weather, bridge delays, heavier-than-normal traffic, etc., delivery may be delayed.

Holiday Delivery: During peak Holiday seasons, delivery times are not guaranteed by Novex Couriers, Canada Post and FedEx. Please allow additional time for shipping during the holidays.

RETURNS

We will make every effort to resolve customer satisfaction issues in a timely manner. Customized gifts are non-refundable. We also do not offer refunds, credits or exchanges if a selection does not appeal to one’s taste.

SUBSTITUTIONS

We make changes to our inventory based on product availability, new trends in the gourmet food industry and seasonal restrictions. Therefore, we reserve the right to substitute an item with one of equal or greater value. Quality will never be compromised.

SALE OF ALCOHOLIC BEVERAGES

BC Liquor Control Regulation

As defined by the BC Liquor Control Act, we are able to sell gift baskets with Alcohol and Spirits, Recipients of these gifts must be 19 or older (ID may be required). Deliveries may not be made to a public place. Under the Liquor Control act we are considered a “Delivery Service”. Alcoholic beverages are purchased directly from the BC Liquor Store at regular prices.

In order to be able to provide this service, we are allowed to add delivery and handling fees to the cost of any alcoholic products purchased from the BC Liquor Stores.

CHAMPAGNE & FIZZY DRINKS. These beverages may freeze and bottles may break during the colder months – Corporate Gift Solutions does not take responsibility for frozen or broken beverages. We will contact the purchaser if delivery is not advisable and will either work out a substitute beverage or product or will refund the order entirely.

Testimonials

I was very pleased with the gift baskets I got for my recent VIP client event. Everyone was impressed with the presentation and absolutely loved them. The ordering process was quick and simple and the sales service rep was very
tatyanag2010 -
Very good and professional service. The product selection was great and the delivery was done quickly and on time. I would definitely recommend this company to others.
Marina Grudkin -
You always take a chance when you choose a supplier online and never actually get to see the product. But our friends were knocked out by the basket they received via Corporate Gift Solutions and couldn’t have been more impressed.
Alyn Edwards -
Buying a gift has always been a tough task for me. However, as soon as I entered this shop, I found so many things out there. The best part I liked about it is that all of them are at
Prity Singh -
I send baskets each year to my kids teachers and customers. Their handmade bows are beautiful and they customized a few for me as well to add some personal touches. Would highly recommend them.
Bree Kinnee -
This company was awesome to work with, they customized my gift baskets with a healthier option and delivered on time. I have no problem highly recommending this company. We used them for gift baskets for our annual convention. They were
Chantale Raymond -
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