Gift Basket Delivery & Tax Information

At CGS, we value your patronage and hope to provide you with the best service and products available. We offer a variety of options for your orders. Please view our policies below:

Taxes
A 5% surcharge of Goods & Services Tax (GST) is applicable to all orders. This is automatically added to all orders and you can view this at the time of your purchase.

In some provinces, there are applicable Provincial Sales Taxes (PST or HST). However, these only apply to some baskets such as those with the addition of an alcoholic beverage or specific clothing products. If your basket will be charged PST, we will make sure to notify you.

Shipping
We offer shipping to any location within Canada! For orders that need to be delivered within the USA, we offer convenient and reliable referral services. Please call us if you are ordering from the USA.truck

 

 

 

 

 

Costs
If you are shipping different baskets to different destinations, please place seperate orders or contact our customer service department at 604-618-3336 or Toll-Free 1-877-644-3863 with your order.

Our regular, non-holiday rates are:

GVRD (Greater Vancouver) Only - 1 to 2 Days: $10 per item
Anywhere in BC - 3 to 5 Days: $15 per item
Anywhere in BC - 2 Days Express: $30 per item
Anywhere in Canada - 4 to 7 Days: $15 per item
Anywhere in Canada - 2 Days Express: $50 per item
Continental USA - 8 to 10 Days: $18 per item
 

PLEASE NOTE:
  • Shipping rates may change during holiday seasons.
  • All prices are in Canadian dollars.
  • "Days" refers to business days (Monday to Friday excluding US and Canadian holidays)
  • "Anywhere in BC" 2-day express delivery applies to areas accessible by Fedex and regular courier services by normal routes. Gift baskets being sent to small towns, rural areas, farms, etc. require additional travel time and cannot be guaranteed for 2-day delivery. If you are sending a gift basket to a remote area, please inquire about delivery beforehand by calling us at Toll Free 1-877-644-3863 (Local 604-618-3336).
  • During Holiday Season, any orders placed between December 1st and January 5th may take longer than the above posted times for delivery. We advise all customers to place their orders for Christmas before December 7th, and for New Years before December 15th. However, Creative Gift Solutions cannot be held responsible for delays in delivery during this time due to volume and weather restrictions of couriers and postage companies.
  • Continental USA refers to the USA below Canada, including DC, excluding Alaska and Hawaii.
  • Special Holiday offers cannot be combined with other offers.

Customer Appreciation
If your purchase today exceeds $500, you will receive a 5% (five percent) discount! The discount will be processed automatically and will be marked in the "Discount" section of your receipt. Larger discounts are available for regular wholesale purchases. Please call us for details.

Refunds & Exchanges
At CGS, we value our customers and promise to deliver the best in quality products and quality service. If your gift basket arrives at the shipping address damaged, or if it is lost in transit, or if it is delivered to the incorrect address at our fault, we will be happy to replace the gift basket or refund the purchase price.

If the gift basket is delivered at the wrong address due to incorrect information from the customer, we are happy to arrange the delivery to the appropriate address at an additional cost.

If, before the gift basket has been prepared, you would like to cancel your order, we will process a full refund. If, after the gift basket has been prepared, you would like a refund, we will be happy to refund the purchase price of your gift basket minus the cost of shipping and a 20% restocking fee, provided you return the gift basket to us in its original condition and packaging.

Other conditions may apply. Please feel free to call us for more information.

Add-Ons
Please notify us if you wish to include any additional items (beverages, gifts, cards) in your basket. We are always happy to meet your custom needs.

Questions?
If you have any questions or concerns with regards to our shipping policy, taxes, or other professional procedures conducted by Creative Gift Solutions, please feel free to contact us at any time by e-mail at info@creativegiftsolutions.org or by phone at toll-free 1-877-644-3863 (Local 604-618-3336).